Welcome to Iralith. Ensuring your satisfaction is our top priority. This Refund Policy is designed to uphold transparency and fairness throughout the refund process.
Refunds may be granted under specific circumstances:
1. Product Defects or Malfunctions: Should you receive a defective product, we will promptly address the issue and issue a refund.
2. Unauthorized Charges or Billing Errors: If you detect any billing discrepancies, please notify us, and we will investigate and refund any applicable charges.
3. Failure to Receive Promised Product or Service: If you do not receive the product or service as promised, you may qualify for a refund.
To initiate a refund, please reach out to our customer support within 7 days of purchase with relevant details. Our team will promptly review your request and work towards a resolution.
Please note the following conditions:
1. Refunds are subject to approval and may be declined if deemed fraudulent or abusive.
2. Refunds may be provided as store credit or an exchange in certain instances, at our discretion.
3. Shipping and handling charges are non-refundable.
While we strive for prompt refund processing, please be aware that processing times may vary based on factors such as payment method and financial institution.
Refunds may be denied if requests do not meet eligibility criteria or are found to be fraudulent or abusive.
We will keep you informed throughout the refund process and address any questions or additional information required.
We reserve the right to update our Refund Policy. Your continued use of our services after updates signifies your agreement to the revised terms.
If you have any queries regarding our Refund Policy, please don't hesitate to contact us at [email protected]. Your feedback is essential to us, and we strive to ensure a positive experience for all our customers.